TERMS AND CONDITIONS

roduct. The product will become your responsibility from the time that we deliver it to the address that you have given us.

When you own the product. You own the product when we have received payment from you in full.

Reasons why we may suspend the supply of our products to you. We may have to suspend the supply of our products to:

deal with technical problems or make minor technical changes;

update the product to reflect changes in relevant laws and regulatory requirements; or

make changes to the product as requested by you or notified by us to you (see clause 6).

Your rights if we suspend the supply of our products. We will contact you in advance to tell you that we will be suspending the supply of our products, unless the problem is urgent or an emergency and we do not have time to do so. You may contact us to end the contract if we suspend the supply of the product that you have ordered, or tell you we are going to suspend it, and we will refund you any sums that you have paid for the product.

Your rights to end the contract

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract. Specifically:

if what you have bought is faulty, or is not how it was described to you, you may have a legal right to end the contract or to get the product repaired or replaced (see clause 11);

if you want to end the contract because of something that we have done, or told you that we were going to do (see clause 2); and

if you have just changed your mind about the product (see clause 3). You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

Ending the contract because of something that we have done or something that we are going to do. If you are ending the contract for a reason set out below, the contract will end immediately and we will refund you for any product not provided. The reasons are:

we have told you about an upcoming change to the product or these terms and conditions that you do not agree to (please see clause 2);

we have told you about an error in the price or description of the product that you have ordered and you do not wish to proceed;

there is a risk that supply of the product may be significantly delayed because of events outside our control;

we have suspended supply of the product for technical reasons or notify you that we are going to suspend them for technical reasons; or

you have a legal right to end the contract because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below.

When you do not have the right to change your mind. You do not have a right to change your mind in respect of:

any product that has been personalised or custom-made for you;

any product sealed for health protection or hygiene purposes eg swimwear, once it has been unsealed after being received by you;

any product that has been washed, worn (except for the purposes of trying on) and without its original tags attached;

pierced earrings; and

any product that has become mixed inseparably with other items after its delivery.

How long you have to change your mind. You have 14 days after the day on which you receive the product.

How to end the contract with us (including if you have changed your mind)

Returning our products after ending the contract. If you end the contract for any reason after the product has been dispatched to or received by you, you accept that you must return it to us. You must post the product back to us at the above address. If you are exercising your right to change your mind, you must send the product to us within 14 days of telling us that you wish to end the contract.

When we will pay the costs of return. We will pay the costs of return:

if the product is faulty; or

if you are ending the contract because we have told you of an upcoming change to the product or these terms and conditions, an error in pricing or description, a delay in delivery due to events ou